R E F U N D / C A N C E L L A T I O N P O L I C Y
RETAINER REQUIREMENT & CANCELLATION POLICY
*This policy applies to both Individual and Business Contracted Services
Every SOLHI VISUALS event & service offered requires a $100USD "save the date" deposit due on the first day & commencement of services to begin the contract process.
A 50% retainer of the total SOLHI VISUALS contracted services bill, less $100USD deposit, as a "save the date” retainer is due within 14 business days of contract receipt. Final payment in full is due 7 business days before contracted event date.
In the case of a cancellation or vendor replacement: within 7 business days of receiving the initial $100USD "save the date" deposit, the deposit in full will be refunded (not exceeding $100USD) within 7 business days back to original payment method; after 7 business days the $100USD deposit is either applied to contracted services or forfeited; within 14 business days of contract receipt and 50% retainer paid, the 50% retainer will be refunded; after 14 business days of contract receipt, and less than 30 days following, 50% of the retainer will be refunded. In the case of a cancellation or vendor replacement more than 30 days after the 50% retainer has been received, then the entire deposit amount and all monies applied thus far will be non-refundable. If the event is cancelled or vendor replaced within 7 Business Days of the event date then all monies applied are forfeited and 25% of any remaining balance will still be owed.
EVENT DATE POSTPONEMENT POLICY
In the case of an Event Postponement that is communicated to SOLHI VISUALS and SOLHI VISUALS PARTNERS 30 days or more prior to the event date, all monies applied thus far will apply to the new contracted event date upon availability. In the case of an Event Postponement that is communicated within 30 days or less of the event date, a surcharge of 10% of the total event amount will be added to the total contract amount in order to "save the new date”.
*** COVID-19 RELATED CANCELLATION OR POSTPONEMENT POLICY
In the case of a COVID-19 related closure of event VENUE, causing a complete event cancellation WITHOUT the ability to reschedule at same Venue or a different Venue, all funds paid (deposit+balance) will be returned within 30 business days upon receipt of VENUE documentation stating such cause. This Documentation needs to include Name and Date of Event on Company Letterhead directed to SOLHI VISUALS.
Without documentation, 10% of all funds received for event services will be withheld by SOLHI VISUALS as a service fee. 90% will be returned to client.
In the case of a COVID-19 related event postponement and/or reschedule, all funds received will be applied to the new event date upon date availability of SOLHI VISUALS without extra postponement surcharges as long as the rescheduled date is more than 30 days after original event date and the new date is available. VENUE Documentation on Company Letterhead is needed. (see above)
If the rescheduled event date is less than 30 days from original event date, a quick rebooking fee of $100 or 10% of total event amount (whichever greater) will be applied to secure new date and is due within 7 business days of receiving a new date reschedule contract or 7 business days before event date (whichever is sooner). If the quick rebooking fee is not received during this time, all funds will be forfeited, services will not be performed, and contract terminated.
SOLHI VISUALS will in good faith make all attempts to honor clients preferred rescheduled event date with all original contract services. If the new rescheduled date is unavailable with all original contract services, the SOLHI VISUALS SUBSTITUTION CLAUSE will apply in order to honor services in the best possible manner.
All Events Scheduled for 2022 and further are subjected to regular Cancellation and Postponement Policies as stated at the top of this section until further and continued public knowledge regulation related to COVID-19 is received regarding large gatherings / events of this nature from LOCAL, STATE, and NATIONAL GOVERNMENT for years 2021 and further - at which time an amendment to this contract stating the implementation of the COVID-19 Cancellation and Postponement Policy will be communicated to all parties stated in this contract.
SOLHI VISUALS SUBSTITUTION CLAUSE
In the case of an emergency, sickness, or event beyond the control of SOLHI VISUALS that would cause the contracted services to become unavailable for the event, the Client will be notified immediately. SOLHI VISUALS will provide a qualified replacement service, subject to client approval, of equal caliber for the event. If a suitable replacement can not be offered, client does not contract the service offered, and client decides to no longer use SOLHI VISUALS services after being offered a replacement then 100% of total Event amount will be refunded to client less $100USD "save the date" deposit.
Final payment is two business weeks prior to event date. If Balance Due is not paid in full by this time, SOLHI VISUALS reserves the right to not perform services offered in this contractual agreement.
A 10% collection fee is due on any amount left unpaid after the event date.
*VARIOUS ACCEPTED PAYMENTS ARE OFFERED AS CONVENIENCE TO CUSTOMERS
THESE POLICIES APPLY TO SOLHI VISUALS AND THE COMPANY'S CONTRACTED SERVICES ONLY. IF A CUSTOMER CONTRACTS SERVICE OUTSIDE OF SOLHI VISUALS, FOR EXAMPLE A SOLHI VISUALS VENDOR PARTNER AS DISPLAYED ON THIS WEBSITE AND OTHER SOLHI VISUALS MATERIALS, CUSTOMERS ARE THEN SUBJECTED AND BOUND TO THAT COMPANY'S POLICIES AND PRICING EXCLUSIVELY AND/OR IN ADDITION TO SOLHI VISUALS POLICIES AND PRICING.
THE SOLHI VISUALS TRIBE